General Terms and Conditions mediTUR
1. Services provided by mediTUR
mediTUR acts as an intermediary and transmitter of relevant data between the patient and doctor/clinic/hospital. However, the contractual partners are always the patient and the medical service provider (doctor/clinic/hospital).
Furthermore, mediTUR offers to mediate in the event of any disputes between the contractual partners and to advocate for the rights of the patient.
2. Flight and hotel reservations
mediTUR will support you in finding suitable flights and hotels as part of your medical journey. However, we are not a tour operator and can therefore only give you recommendations.
All flight and hotel reservations must be made by the patient themselves. Contractual partners here are solely the patient and the respective company booked by him.
3. Formation of a contract
By sending us your data and images (by post, telephone or email), you are showing interest in a price offer and authorize us to forward your data to a suitable medical service provider in order to prepare an offer.
You will then receive a price offer from the medical service provider through us. As soon as you confirm this offer in writing and then receive an order confirmation from us, a contract is formed.
4. Deposit and Settlement
If you have decided to have a medical service arranged through us, a deposit of 300 euros is due to mediTUR within 5 working days after our order confirmation.
This deposit will be deducted directly from your price offer. The remaining amount will be billed after your arrival on site by the respective medical service provider before the treatment.
5. Cancellation or Rebooking
Contract cancellations or rebookings are possible at any time in writing, but are associated with costs.
If flights and hotels have already been booked, additional costs may be incurred by the service provider, over which mediTUR has no influence.
Although our mediation activity is free of charge for the patient, there are still costs for our local partners due to advance services such as booking a driver service, hospital rooms, staff, operating rooms, etc.
Cancellations at short notice therefore generate costs that the patient has to contribute to. These cancellation costs are staggered as follows:
- Up to 30 days before the treatment appointment = 100 euros
- Less than 30 days before treatment appointment = 200 euros
- Patient does not start the trip at all and does not cancel = 300 euros
Each rebooking after an order confirmation will be charged with a cost of 200 euros from the advance payment.
If the patient wants to cancel or rebook, the respective costs will be offset against the advance payment made. Any differences will be reimbursed.
All medical and logistical services are the responsibility of the medical service provider (doctor/clinic/hospital), in particular medical interventions, medical pre- and post-treatment, supply of medication, on-site translation, passenger transport and medical documentation.
As an intermediary, mediTUR is only liable for the fulfillment of its obligations from the contractual relationship between mediTUR and the customer and thus according to the statutory provisions for the careful selection of medical service providers and the contractual disclosure of information.
7. Entry requirements
Please note that when entering the country of the booked medical service provider, you are responsible for all the necessary documents yourself and must inform yourself about them before you start your journey.
Treatments that cannot be started due to a lack of preparation by the patient will be charged with the same costs as for a cancellation.
For all disputes arising out of or in connection with this contract, the
Contracting parties have Bayreuth as the exclusive place of jurisdiction if the customer is a merchant, a legal entity under public law or a special fund under public law, the customer does not have a general place of jurisdiction in Germany or the usual place of residence is relocated outside the scope of the German Code of Civil Procedure .
This Agreement also applies to claims of tort and disputes relating to the validity or existence of this Agreement.